Customer Service Bot: High-Quality Service 24/7

Built with LLM API, the intelligent customer service bot can understand customer intent, provide accurate responses, and handle complex issues, significantly improving support efficiency and customer satisfaction.

Core Features

🤖 Intelligent Q&A

  • • Natural language understanding
  • • Multi-turn dialogue management
  • • Context memory
  • • Intent recognition

📊 Business Operations

  • • Order inquiry
  • • Returns and exchanges processing
  • • Appointment scheduling
  • • Issue escalation

Implementation Code

class SmartCustomerService:
    def __init__(self, llm_api):
        self.llm = llm_api
        self.knowledge_base = load_kb()
        
    def handle_query(self, message):
        # Intent recognition
        intent = self.identify_intent(message)
        
        # Search knowledge base
        context = self.knowledge_base.search(message)
        
        # Generate reply
        response = self.llm.generate(
            prompt=f"Context: {context}
Query: {message}",
            temperature=0.3
        )
        
        return response

Performance Metrics

85%

Issue Resolution Rate

70%

Cost Reduction

4.5/5

Customer Satisfaction

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